Digital Health Care From the Comfort of Your Home

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By News Team on April 1, 2020

At a time when it’s safest to stay home to help slow the spread of COVID-19, it’s important to take the proper precautions to help reduce the risk of exposure to yourself and others.

One of the best ways to do this is to use your phone instead of your vehicle to connect with your primary care provider or urgent care. Outside of emergencies, starting with a phone call allows your care team to assess whether you can receive care from home. Many Carilion Clinic providers also use patient portal messaging and telemedicine as options for their patients when more information is needed. 

Patient Portals

Patient portals such as MyChart keep you connected with your medical team by allowing you to exchange messages and even photos that relate to clinical inquiries. Through MyChart, you also have secure access to:

  • Lab results
  • Prescription refills
  • Paperless and online bill pay
  • Health history
  • Medical advice and resources
  • Proxy access to view medical records of your children, parents or others whose health you are monitoring

This also reduces the need to travel and improves access for those in remote areas.

Video Visits

Telemedicine can also be helpful when a phone call or patient portal messaging isn’t enough. Video or other virtual visits typically require that you download a HIPAA-compliant app that your provider or health care organization uses; then you can connect with your provider for virtual "office visits" from the safety of your home.

Providing new connections is one of the many ways that Carilion Clinic is keeping our patients and communities cared for and safe.

Learn more about your digital health options to help ensure that you have continued access to the same high-quality care you are used to. 

Carilion Clinic message saying wash your hands and stay home when you are sick

Visit for up-to-date information about our response to COVID-19. Call our Community Hotline for general questions about symptoms, resources, guidelines and more,

COVID-19 Community Hotline

Monday - Friday, 8 a.m - 5 p.m.

Do not call the Community Hotline to make appointments, or to request testing or test results. For information about COVID-19 and your personal health, talk with your primary care provider